CHANGES TO IMPROVE OUR RESPONSE AND APPOINTMENTS SYSTEM
From 1st August 2013 we made important changes to improve the Hurley Clinic’s appointments system.
We want to offer our patients the best service we possibly can, and the planned changes took into account complaints and suggestions from patients. Your main concerns have been difficulties in getting an appointment and difficulties in getting through on the phone. The new system will make it easier to get through on the phone and, if necessary, see someone on the day.
Urgent and less urgent need
From 1st August, if you have a same-day urgent need, please call the Practice and one of our duty clinicians (our team of Advanced Nurse Practitioners) will call you back within 2 hours. They will assess you and either advise you over the phone, book an appointment the same day to see them, or if required book an appointment the same day with a GP.
You do not need to queue up in the morning in order to be assessed the same day for an urgent problem. Nor do you need to ring up at 8am, as we shall have a team working throughout the day to handle same-day need.
If you wish see a GP with a non-urgent need, you will be able to book an appointment up to a month ahead.
- Who are the Advanced Nurse Practitioners?
Our team of Advanced Nurse Practitioners are highly skilled, experienced clinicians who can assess, diagnose and prescribe. They are also able to book you a GP on the same day if they feel that it is clinically necessary.
- What if I want to see a GP?
You can book ahead for an appointment, if possible with a GP of your choice.
- Won’t I have to wait for weeks to see a GP?
We anticipate that, with the planned changes described above, the wait to see a GP will be significantly reduced.
- What about seeing my doctor of choice?
Many of our doctors work part-time, so there can be quite a wait to see them. We recommend that you identify a second member of the GP team who you would be happy to see should your regular GP not have an appointment within the required time.
- Should I queue outside for 8.00am opening to ensure that I am seen on the same day?
There is no need to attend the Hurley Clinic first thing in the morning or to queue outside. You can contact us y telephone and our Duty Clinician will call you back within 2 hours to assess any urgent medical problem.
- What if the phones are busy?
Our peak time on the phones is currently the first hour of the day. That has been because of the difficulties patients have had to get an appointment. With our new system you will not need to ring first thing. You can ring throughout the day.
EMIS Access allows patients to communicate with the surgery via the internet. Patients can book and manage their appointments online and also request repeat medication. Please click on the link on the right.
EMIS Access also allows you to order repeat medication and update your details.